Question 1

What is IRTIQA?

Accepted Answer

IRTIQA is the world's first comprehensive Generative Engine Optimization (GEO) platform, designed to help brands track, analyze, and optimize their visibility in AI-native search engines.

Question 2

Who is this for?

Accepted Answer

It's built for SEO professionals, marketing managers, and agency owners who recognize that the search landscape is shifting from traditional links to generative AI responses.

Question 3

Can I use it for my personal brand?

Accepted Answer

Absolutely. IRTIQA works for personal brands, small businesses, and global enterprises alike.

Question 4

Is GEO the same as SEO?

Accepted Answer

While related, they are different. SEO focuses on ranking in Google search results. GEO (Generative Engine Optimization) focuses on appearing in responses generated by LLMs like ChatGPT and Claude.

Question 5

How do I get started?

Accepted Answer

Simply sign up for a free account, enter your website URL, and our system will begin a basic audit of your AI visibility.

Question 6

Does IRTIQA support multiple languages?

Accepted Answer

Yes, we currently have full support for English and Arabic brand tracking, including regional dialects.

Question 7

What is a 'GEO Score'?

Accepted Answer

It's our proprietary metric that combines citation frequency, sentiment, and authority across multiple AI models to measure your overall AI visibility.

Question 8

Can I track my competitors?

Accepted Answer

Yes, competitor benchmarking is a core feature of the Pro and Enterprise plans.

Question 9

Is there a free trial?

Accepted Answer

Yes, we offer a 7-day free trial for our Pro plan.

Question 10

Do you have a mobile app?

Accepted Answer

IRTIQA is currently a mobile-responsive web application. You can use it on any device via your browser.

Question 11

Which AI models do you track?

Accepted Answer

We support ChatGPT (GPT-4o), Gemini 1.5 Pro, Claude 3.5 Sonnet, and Perplexity (Sonar).

Question 12

How often is the data updated?

Accepted Answer

Data is updated in real-time or daily depending on your plan tier.

Question 13

How does IRTIQA simulate queries?

Accepted Answer

We use advanced agents that simulate thousands of user-intent scenarios to see how LLMs respond to different prompt variations.

Question 14

What is 'Source Probability'?

Accepted Answer

It's a metric that predicts how likely an AI model is to cite your website as the primary source for a specific answer.

Question 15

Can I export my data?

Accepted Answer

Yes, all reports can be exported in CSV or JSON formats for further analysis.

Question 16

Do you provide API access?

Accepted Answer

Enterprise clients have full access to our API for custom integrations and automated reporting.

Question 17

How do you handle hallucinated mentions?

Accepted Answer

Our system detects when an AI misrepresents your brand and flags these as 'Negative/Inaccurate' sentiment for your review.

Question 18

Does IRTIQA change my website content?

Accepted Answer

No. We provide recommendations and structured data code that you can implement on your site yourself.

Question 19

What is the 'AI Data Feed'?

Accepted Answer

It's a machine-readable JSON file (ai-brand.json) that helps AI crawlers easily ingest and understand your brand's core facts.

Question 20

Is IRTIQA compatible with my CMS?

Accepted Answer

Yes, our optimization recommendations and JSON-LD snippets work with WordPress, Shopify, Next.js, and any other platform.

Question 21

What are 'AI Prompts' in the dashboard?

Accepted Answer

They are specific queries we run against LLMs to test your brand's visibility for localized or niche keywords.

Question 22

How many projects can I have?

Accepted Answer

Starter supports 1 project, Pro supports up to 25, and Enterprise offers unlimited projects.

Question 23

What is 'Sentiment Tracking'?

Accepted Answer

It's the analysis of whether AI models are speaking about your brand in a positive, neutral, or negative tone.

Question 24

Can I collaborate with my team?

Accepted Answer

Yes, Pro and Enterprise plans allow you to invite team members to your workspace.

Question 25

Do you track image search in AI?

Accepted Answer

We are currently developing visibility tracking for multimodal search (images and video) which will be released soon.

Question 26

What is 'Engine Authority'?

Accepted Answer

It measures how much an LLM trusts your brand's information compared to other top sources.

Question 27

Can I set up automated alerts?

Accepted Answer

Yes, you can receive email or browser notifications when your GEO score changes significantly.

Question 28

Does IRTIQA help with Citations?

Accepted Answer

Our recommendations help you structure your content so LLMs are more likely to include a direct link back to your site.

Question 29

Can I customize the dashboard?

Accepted Answer

Yes, you can pin your most important metrics and projects to your main dashboard view.

Question 30

Do you support localized Arabic dialects?

Accepted Answer

Yes, we handle Khaleeji, Levantine, Egyptian, and Maghrebi dialects in prompts and analysis.

Question 31

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, Apple Pay, and Google Pay through Stripe.

Question 32

Can I cancel my subscription any time?

Accepted Answer

Yes, you can cancel at any time from your billing settings. You'll have access until the end of your billing cycle.

Question 33

Do you offer annual discounts?

Accepted Answer

Yes, annual billing saves you 20% compared to monthly plans.

Question 34

How do I upgrade my plan?

Accepted Answer

Go to Settings > Billing and select the plan you'd like to move to.

Question 35

What happens if I exceed my prompt limit?

Accepted Answer

You can purchase add-on prompt packs or upgrade to a higher tier for more monthly capacity.

Question 36

Do you offer refunds?

Accepted Answer

We offer a 14-day money-back guarantee for initial purchases if you're not satisfied.

Question 37

Is there a discount for non-profits?

Accepted Answer

Yes, we offer special pricing for registered non-profit organizations. Please contact support.

Question 38

How do I get an invoice?

Accepted Answer

Invoices are automatically generated and available for download in your billing dashboard.

Question 39

Can I use IRTIQA for my agency clients?

Accepted Answer

Our Pro plan is specifically designed for agencies managing multiple client projects.

Question 40

What is 'Custom Pricing'?

Accepted Answer

It's for Enterprise clients who need custom limits, dedicated support, and specialized integrations.

Question 41

Is my brand data safe?

Accepted Answer

Yes, we use enterprise-grade encryption and follow strict security protocols to protect your information.

Question 42

Do you use my data to train AI?

Accepted Answer

Never. We do not sell your data or use it to train any third-party AI models.

Question 43

Is IRTIQA GDPR compliant?

Accepted Answer

Yes, we are fully compliant with GDPR and other international privacy standards.

Question 44

Where is my data stored?

Accepted Answer

We use secure, distributed cloud infrastructure with primary servers in Europe and the US.

Question 45

Can I delete my account and data?

Accepted Answer

Yes, you can request full data deletion at any time from your settings.

Question 46

Who has access to my workspace?

Accepted Answer

Only you and the team members you explicitly invite have access to your data.

Question 47

Do you store credit card info?

Accepted Answer

No, all payments are handled securely by Stripe; we never see or store your full card details.

Question 48

How can I contact your privacy officer?

Accepted Answer

You can reach out to privacy@irtiqa.app for any data-related concerns.

Question 49

Are my simulated queries anonymous?

Accepted Answer

Yes, we use proprietary proxies to ensure your competitive tracking stays completely private.

Question 50

What is your uptime guarantee?

Accepted Answer

We maintain a 99.9% uptime SLA for all our Pro and Enterprise customers.

Frequently Asked Questions